Unified Contact Center Enterprise- Delivers state-of-the-art Contact Center capabilities over an IP infrastructure
- Ideal for enterprise applications
- Provides intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management
Unified Contact Center Express
- Sophisticated call routing and contact management capabilities for your contact center that is easy to deploy, easy to use, secure, virtual, and highly available
- Ideal for midmarket, enterprise branch, or corporate departments
- For both formal and informal contact centers - supports up to 300 agents
Unified Customer Voice Portal
- Award-winning product that provides speech and video enabled self-service to callers
- Powerful call control allows calls to be treated at the most efficient location
- Combines open standards support for speech recognition with intelligent application development to deliver personalized self-service as a standalone IVR system, or seamlessly integrated with the contact center
